Frequently Asked Questions

Placing an order is simple! Follow these steps:

• Browse products and add items to your cart.
• Click on the cart icon and review your items.
• Proceed to checkout and enter your delivery address.
• Choose a payment method (Card, UPI, Net Banking, or COD).
• Confirm your order and you'll receive a confirmation email.

We accept a variety of payment options for your convenience:

• Credit / Debit Cards – Visa, Mastercard, RuPay, Amex
• UPI – Google Pay, PhonePe, Paytm, Amazon Pay, BHIM
• Net Banking – All major banks
• Cash on Delivery – Pay when you receive your order
• Store Credit – Use your Vandana Mall wallet balance

Yes, you can cancel or modify your order within a limited time window:

• Cancellation – You can cancel your order within 1 hour of placing it, or before it's processed for shipping.
• Modification – You cannot directly modify an order, but you can cancel and re-order with the correct details.
• To cancel, go to My Orders → Select the order → Click Cancel Order.

Tracking your order is easy:

• Log in to your account and go to My Orders.
• Click on the order you want to track.
• You'll see the current status and a tracking link (once shipped).
• You'll also receive SMS and email updates with tracking details.
• Use the courier tracking number on the courier partner's website.

Shipping charges and delivery times depend on your location:

• Free Shipping – On all orders above ₹499. Flat ₹49 for orders below ₹499.
• Metro Cities – 2 to 3 business days.
• Other Cities – 3 to 5 business days.
• Remote Areas – 5 to 7 business days.
• COD Orders – Free shipping on orders above ₹499.

Yes, we offer Cash on Delivery for your convenience:

• COD is available for orders up to ₹10,000.
• A nominal COD convenience fee of ₹30 may apply.
• For COD orders, you pay the exact amount at the time of delivery.
• Please ensure you have the exact cash ready for smooth delivery.

Currently, we only ship within India. However, we are planning to expand internationally soon.

• Domestic shipping only at this time.
• We will notify our customers when international shipping becomes available.
• For bulk international inquiries, please contact our support team.

We offer a hassle-free return and refund policy:

• Return Window – 7 days from delivery (14 days for damaged/defective items).
• Eligibility – Products must be unused, with all tags and original packaging.
• Refund Options – Store credit (with 10% bonus) or bank transfer.
• Free Pickup – We arrange free return pickup for your convenience.
• Read our full Return Policy for complete details.

Yes, you can exchange products within 7 days of delivery:

• Exchange Window – 7 days from delivery date.
• Eligibility – Subject to stock availability of the requested variant.
• Process – Initiate exchange from My Orders → Select Exchange.
• If the variant is out of stock, you'll receive a full refund.
• Price difference adjustments will be handled automatically.

Refunds are processed quickly after the return is approved:

• Store Credit – Instant, with a 10% bonus (valid for 6 months).
• Bank Transfer – 3 to 5 business days after return inspection.
• COD Orders – Refund via bank transfer or store credit.
• You'll receive an email notification when the refund is initiated.

Yes! We take quality and authenticity very seriously:

• 100% Genuine – All products are sourced directly from authorised brands and suppliers.
• Quality Check – Every product undergoes quality inspection before being listed.
• Customer Reviews – Real reviews from verified buyers help you make informed decisions.
• If you receive a product that doesn't meet your expectations, you can return it hassle-free.

Product availability is displayed clearly on each product page:

• In Stock – Shows as "In Stock" and available for immediate shipping.
• Low Stock – Shows "Only X left" – hurry before it sells out!
• Out of Stock – Shows "Out of Stock" – you can request a notification when it's available.
• Stock quantities are updated in real-time.

We provide detailed size guides to help you find the perfect fit:

• Click the Size Guide button on each product page.
• It includes measurements in inches and centimetres for chest, waist, hip, and length.
• Refer to the model's height and size information for reference.
• If you're still unsure, our support team can help you choose the right size.

Creating an account is quick and easy:

• Click on the Sign Up or Register button at the top.
• Enter your name, email address, and phone number.
• Create a strong password and confirm it.
• Verify your email or phone number via OTP.
• You're ready to start shopping!

No worries! You can reset your password easily:

• Click on Login and then Forgot Password.
• Enter your registered email address.
• You'll receive a password reset link via email.
• Click the link and create a new password.
• For security reasons, the link expires in 24 hours.

Absolutely! Your privacy and security are our top priorities:

• All data is transmitted via SSL/TLS encryption (HTTPS).
• We never store your CVV or full card details.
• Your data is only used to process orders and improve your experience.
• Read our Privacy Policy for complete details.
• You can request to delete your account and data at any time.

Applying a coupon is simple:

• Add items to your cart and go to the Checkout page.
• Look for the Coupon / Promo Code field.
• Enter the coupon code exactly as provided.
• Click Apply and the discount will be deducted from your total.
• Note: Only one coupon can be applied per order.

Stay in the loop with all our offers:

• Newsletter – Subscribe to our email newsletter.
• Push Notifications – Enable notifications on our app.
• Social Media – Follow us on Instagram, Facebook, and Twitter.
• Exclusive Deals – Check the "Offers" section on our homepage.

Our support team is available to help you:

• Email – support@vandanamall.com (Response within 24 hours)
• Phone – +91 99999 99999 (Mon-Sat, 10 AM – 7 PM)
• WhatsApp – +91 99999 99999 (Chat support)
• Live Chat – Available on our website (bottom right corner)
• Support Ticket – Submit a ticket from your account dashboard.

Yes! We have a mobile app for a seamless shopping experience:

• Android – Available on the Google Play Store.
• iOS – Available on the Apple App Store.
• App features: Easy browsing, saved carts, order tracking, exclusive deals, and faster checkout.
• Download now and get ₹100 off on your first app order!

Yes, we offer special pricing for bulk and wholesale orders:

• Bulk Discounts – Get up to 20% off on bulk orders (50+ items).
• Custom Orders – We can source specific products for you.
• Business Accounts – Register as a business buyer for exclusive perks.
• Contact our wholesale team at wholesale@vandanamall.com for a quote.

Yes, we offer gift wrapping for special occasions:

• Gift Wrap Available – Select the option at checkout.
• Cost – ₹49 per item (free for orders above ₹999).
• Personal Message – You can add a free personalized note.
• Eco-Friendly – We use recyclable gift wrapping materials.

You can download your invoice easily:

• Go to My Orders → Select the order.
• Click on Download Invoice.
• For GST invoices, ensure you've entered your GST number at checkout.
• Invoices are also sent via email after order delivery.
• For any invoice-related issues, contact support.

Your feedback helps us improve! Here's how to leave a review:

• Go to My Orders and select the delivered order.
• Click on Write a Review for the product.
• Rate the product from 1 to 5 stars.
• Write your honest feedback and submit.
• Reviews help other customers make informed decisions. Thank you!

We are committed to sustainability and reducing our carbon footprint:

• Eco-friendly Packaging – We use recyclable and biodegradable materials.
• Carbon Offset – Partnering with carbon offset programs.
• Sustainable Products – Many of our products are made from sustainable materials.
• Paperless Invoices – Digital invoices reduce paper waste.
• We're constantly working on new initiatives to protect the planet.